Effective Date: 17/4/2026
HYPE by HASAL Microfinance Bank Limited (“we”, “our”, or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the HASAL-HYPE mobile application (“App”). By downloading, registering, or using the HASAL-HYPE App, you consent to the collection, use, and processing of your information as described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
a. Personal Information
- Full name
- Phone number
- Email address
- Date of birth
- Identification details (such as BVN, NIN, or other national ID)
b. Financial Information
- Bank account details
- Transaction history
- Wallet balances
- Loan-related data
- Payment and repayment records
c. Device & Technical Data
- Device type and operating system version
- IP address
- App usage data
- Log files and crash reports
d. Camera & Media Access
If you grant permission, we may access your device camera and photo gallery to:
- Capture identity documents for KYC (Know Your Customer) verification
- Perform identity verification
- Upload profile pictures or other required verification images
- We only access your camera or media when you explicitly permit it and only for the purposes stated above. You can revoke this permission at any time through your device settings.
2. How We Use Your Information
We use your information to:
- Create and manage your HYPE account
- Process loan applications, disbursements, and repayments
- Provide banking and financial services (including bill payments, transfers, and wallet transactions)
- Verify your identity (KYC compliance)
- Assess creditworthiness and manage loan servicing
- Prevent fraud and enhance security
- Communicate important updates, notifications, and customer support messages
- Improve app performance, security, and overall user experience
- Comply with applicable legal and regulatory obligations
3. Legal Basis for Processing
We process your personal data based on:
- Your consent
- Contractual necessity (to provide the requested financial services)
- Legal and regulatory obligations (including Central Bank of Nigeria requirements)
4. Data Sharing & Disclosure
We do not sell your personal data. We may share your information only with the following parties where necessary:
- HASAL Microfinance Bank Limited – as the licensed financial service provider
- Regulatory Authorities – as required by law or regulation (e.g., Central Bank of Nigeria, NDIC, etc.)
- Credit Bureaus – for credit assessment and reporting
- Third-Party Service Providers – such as payment processors, identity verification providers, cloud hosting providers, and technology partners who assist us in delivering the services (under strict confidentiality agreements)
- All third parties are contractually obligated to protect your data and use it only for the purposes specified.
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Access controls and regular security monitoring
- Staff training on data protection
- However, no system can guarantee absolute security. We continuously work to maintain the safety of your information.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and regulations.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal and regulatory requirements)
- Withdraw your consent (where processing is based on consent)
- Object to certain processing activities
- To exercise any of these rights, please contact us using the details provided below.
8. Children’s Privacy
The HASAL-HYPE App is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.
9. Third-Party Links
The App may contain links to external websites or services. We are not responsible for the privacy practices or content of those third parties.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the App, and where material, we will notify you through the App or other appropriate channels. We encourage you to review this policy periodically.
11. Contact Us
For any questions, concerns, or to exercise your data rights regarding this Privacy Policy, please contact:
HASAL Microfinance Bank Limited
Email: support@hasalhype.com, Address: No.4 Tongo Crescent off. Jere Street, Ahmadu Bello Way, Garki II Abuja
